Hey, I’m Jesse.

I’m an experienced Human Factors Engineer and UX Researcher focused on creating intuitive, human-centered products that bridge people and technology.

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About Me

I’m a Boston-based Human Factors Engineer and UX Researcher with a background in human-systems interaction and product usability. I specialize in understanding how people engage with emerging technologies and translating those insights into clear, actionable design decisions.

I’ve led usability studies, ergonomic assessments, and longitudinal research for complex hardware and digital systems across multiple product domains. I thrive at the intersection of design, engineering, and behavioral research, where small human insights can drive meaningful product improvements.

My work blends analytical depth with empathy for users, using data and observation to advocate for designs that feel effortless, safe, and intuitive. Whether I’m moderating a usability test, mapping a workflow, or collaborating with engineers, my goal is always the same: to make technology work better for people.

  • 6 Years of Human Factors and UX Design Experience

    2 years of professional UX research and design experience, supported by 4 years of applied Human Factors Engineering at Tufts University

  • Human-Centered Design Advocate

    Driven by curiosity for how people interact with technology

  • Cross-Functional Collaborator

    Partnering with designers, engineers, and clients to create meaningful solutions

BMW Car Accessibility Design

Identified and designed accessibility opportunities for drivers with disabilities through UX research and collaboration with BMW’s product teams.

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Projects

Retail Return Kiosk

Led research shaping the hardware and software design of a nationwide self-service return system, improving usability, ergonomics, and workflow efficiency.

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Delivery Driver Assistive Tech

Informed assistive tools that help delivery drivers locate and manage packages more efficiently through end-to-end UX research.

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Airport Kiosk

Developed an airport self-service kiosk interface concept to reduce wait times and improve the check-in experience through intuitive interaction design.

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HVAC Assistive Robot (& App)

Designed an assistive HVAC robot and companion app to reduce technician workload and streamline installations via user-centered research and iterative design.

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Skills

  • Research & Evaluation

    Usability Testing, User Interviews, Contextual Inquiry, Task Analysis, Heuristic Evaluation, Journey Mapping, Survey Design, Longitudinal Studies, Benchmarking, Diary Studies, Ergonomic Assessments, Cognitive Workload Evaluation

  • Analysis & Tools

    Figma, FigJam, Dovetail, Excel, JMP, Statistical Analysis, Data Visualization, Pivot Tables, R Studio, Human-Systems Integration, Safety Standards Research (OSHA/UL), Quantitative & Qualitative Synthesis

  • Communication & Leadership

    Project Management, Mentorship, Workshop Facilitation, Stakeholder Alignment, Client Presentations, Report Writing, Design Recommendations, Storytelling, Cross-Functional Communication

My Approach

1.

Discover

Uncover user needs and pain points through interviews, contextual inquiry, and stakeholder collaboration. Define the right research questions to guide design.

2.

Analyze

Synthesize qualitative and quantitative data into clear insights. Identify patterns, friction points, and opportunities that shape strategy.

3.

Recommend

Bridge research and design by translating findings into actionable, human-centered recommendations that drive design decisions.

4.

Evaluate

Test and refine solutions through usability studies and iterative feedback, ensuring designs meet user needs and business goals.

Contact me

jesse.pollak12@gmail.com

(914) 450-7774

Somerville, Massechusetts 02144